How To Add New Phone To Duo Mobile

Industry News

July 6th, 2020

VIDEO: Instantly Restore Accounts on Your New Phone!

We're excited to denote that nosotros are bringing Instant Restore to Android! This is a feature we launched earlier this year on iOS that makes changing phones easier than always with Duo Mobile. You can now effortlessly and deeply movement your Duo-protected accounts to your new phone, making the transfer possible in just a few seconds.

Ditching your old telephone? Don't forget to transfer your two-cistron authentication (2FA) accounts to your new telephone. Knowing how of import it is to admission your accounts when you demand to, Duo has adult an easier way to get your Duo-protected accounts set upwardly on your new telephone or tablet so you tin continue to verify your identity when logging in, preventing a potential account lockout. It's really piece of cake.

Note: Duo-protected accounts can only be active on 1 phone at a time. After transferring them to your new telephone, your quondam telephone can no longer be used to authenticate.

Which accounts get restored?

Instant Restore will transfer your Duo-protected and Duo Admin accounts. If y'all enabled automatic reconnection for tertiary-political party accounts, those can exist restored, too. Find out more nigh restoring your third-party accounts.

Annotation: Windows Offline accounts are not restored and demand to be manually reconnected on your Windows machine.

How does Instant Restore work on Duo Mobile for Android?

When Duo Restore is enabled, we back up your accounts' non-sensitive data to a hidden binder in your Google Bulldoze that's simply accessible by the Duo Mobile app on your devices. The backup includes a token that, when combined with a QR lawmaking displayed by Duo Mobile on your onetime phone, helps plant trust in the new phone to ensure that it'southward actually you.

Once said trust is established, we automagically accomplish out to Duo's service on your behalf to reactivate your Duo-protected accounts on your new phone.

Note: Your Duo-protected accounts' sensitive information is not included in these backups. Your security is at the heart of Duo and we want to ensure your information is always safe and private.

3 Elementary Steps to Instantly Restore Duo Accounts on Android

(Have an iPhone? We got you! Larn how to restore your iphone.)

Now nosotros are going to show you how to salvage both time and endeavor by quickly transfering your Duo-protected accounts to your new phone in 3 simple steps!

Before we begin, make sure that your Duo Mobile app is up-to-date. This characteristic is bachelor on Duo Mobile versions 3.32.i and above for Android. You can check your app version from the settings menu inside Duo Mobile.

Stride One:

Open up Duo Mobile on your old phone and enable "Backup accounts with Google Drive" under Settings > Duo Restore.

*Also transferring third-party accounts?

If you use Duo Mobile to protect your third-party TOTP-enabled accounts like Instagram or Dropbox, consider enabling automatic reconnection for tertiary-political party accounts while y'all're hither. Go on in heed, enabling this option will prompt you to create a password used to encrypt your accounts backup. This is to keep your accounts safe and secure.

Step 2:

While notwithstanding on your quondam telephone, navigate to Settings > View QR Code.

If you can't see this option, please contact your system's administrator or help desk-bound for assistance reactivating your accounts on your new phone.

Pace Three:

Pick up your new telephone, install Duo Mobile, open it and tap "Get my account back." Yous will then be prompted to browse the QR lawmaking shown on your old phone.

If automatic reconnection for 3rd-political party accounts was enabled on your erstwhile device, as recommended, a prompt to enter your backup countersign will follow.

That'due south it! Your Duo-protected accounts should now be up and running on your new phone.

Nosotros want to hear from you!

We're e'er looking for ways to amend your experience with Duo, so don't hesitate to accomplish out to u.s.a. with your comments on Twitter (@duosec) or leave a review on the Play Store or the App Store.

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